Returns & Exchanges
At GILSON, we stand behind the performance and craftsmanship of our gear. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your gear in its original packaging, ensuring all tags are attached and the product is in unused, brand-new condition.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return box.
Drop Off and Refund
Drop off your package at any authorized carrier location; once our warehouse inspects the gear, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing